At the scene
- Injuries first. Call 999 if anyone is hurt, the road is blocked or fuel is leaking. Don’t take your helmet off if you have neck or back pain.
- Make the scene safe. Warn traffic if you can do it safely. Switch the bike’s ignition off.
- Collect details. The other party’s name, phone, registration and insurer. Photos of the bike, the road surface, any diesel or gravel, and the position of vehicles.
- Call us when the police (if they’re there) say the bike can be moved.
Bikes that can’t roll
Bent forks, a folded front wheel, a snapped footpeg or a jammed back brake: the bike can’t be wheeled up a ramp. Our operators use a winch, a wheel dolly or a lifting strap to get it onto the bed without more damage. Tell us what you can see, and send a photo on WhatsApp if possible, so the right kit turns up first time.
Where the bike can go
- Your home, garage or lock-up
- Your dealer or a specialist bike body shop
- Your insurer’s approved repairer or salvage agent
- Secure storage while the claim is sorted. This is charged per day, so only use it if there’s nowhere else.
Already in hospital or at a police compound?
If the bike was moved by the police, it will be at a compound, and storage charges add up daily. Call us with the compound address and your release paperwork, and we’ll collect it. We can also collect from the roadside or a nearby car park while you’re being looked after. A friend or family member can meet our operator if you’re not well enough.
Insurance
Keep our invoice. If you weren’t at fault, the recovery cost is normally part of your claim against the other driver’s insurer. Comprehensive policies often include recovery anyway, but if they can’t get to you quickly, it’s worth having a number that can.
FAQ
Rider questions
Can you collect my bike from a police compound?
Yes, once it’s released. You’ll need the release paperwork and usually ID and proof of ownership. Give us the compound address for a price.
My bike has a bent front end. Can it still be recovered?
Yes. The operator will use a winch or dolly to load it. Send a photo if you can so we bring the right equipment.
Will my insurer pay for the recovery?
Often, yes, especially if you weren’t at fault. Keep the invoice and include it with your claim.