When you call us or use the form, we collect your name, phone number, bike details and the pick-up and drop-off locations. We use them only to arrange your recovery and to contact you about that job.
We share these details with the recovery operator who takes the job, so they can find you and contact you. We don’t sell your details or use them for marketing.
The form is processed by FormSubmit (formsubmit.co), which emails your request to us. We keep job records for as long as needed for accounting and insurance claims, then delete them.
This site doesn’t use advertising or tracking cookies. You can ask us what we hold about you, or ask us to delete it, by calling 020 8058 0013.