Ran out of charge?
There’s no jerry can for an electric bike. We’ll take it home or to the nearest place you can charge it. Tell us your charger type and where you want to go. Some electric bikes and mopeds have a removable battery; if so, it may be quicker to take just the battery home and charge it.
After a crash
A damaged lithium battery can overheat, smoke or catch fire, sometimes hours after the crash. If the battery is cracked, swollen, hissing, smoking or smells of chemicals, keep everyone well away and call 999. Don’t try to move the bike. Once it’s safe, we can recover it, and we’ll keep it outside, not in a garage, until a dealer has checked it.
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Many electric bikes shouldn’t be pushed long distances with the power off, and some have a transport mode. We load them on a truck rather than towing, and strap them like any other bike. Tell us the make and model when you call.
FAQ
Rider questions
Can you take my electric bike to a charging point?
Yes, or home. Tell us what charger you use, so we take it somewhere that fits.
Is it safe to recover an electric bike after a crash?
Usually, once it’s been checked for battery damage. If the battery is smoking or swollen, call 999 first and keep away.